FAQS

A. Your equipment will have been checked and carefully packed within a hard flight case before dispatch. Please make sure you check everything as soon as it arrives and let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, you will be held liable for any defects or deficiencies or missing items.

A. Yes, all TrytheKit orders include delivery and collection during the weekdays (Monday-Friday).

A. We work with several couriers but mainly use Parcelforce and APC. We recognise services vary by courier on a regional basis and continually review our proposition, unfortunately at this time it isn’t viable for us to offer a choice of courier based on geographical variances.

A. Where the carrier has tried to deliver the equipment, but nobody was present to receive it, the couriers will leave a card (where possible) informing you that delivery was attempted. It is your responsibility to contact the couriers and re-arrange delivery for the following day or arrange to collect the equipment from the couriers in person. The evaluation period will remain as shown in your order confirmation email. If you have missed the delivery but have not received a card, please contact us on 0207 585 5122 and we will be able to provide you with your tracking number.

A. Your order will be delivered by courier, nationwide, by 12:00pm (for most locations) the day before your evaluation starts unless there is a problem or otherwise advised when placing your order and on your order invoice.

Although the couriers we work with are highly accurate, like everyone they can make mistakes and circumstances can conspire against them from time to time. We strongly recommend you allow yourself enough time to receive the goods and save yourself any unnecessary stress!

A. Customers will be required to have their goods delivered to the registered address of their debit/credit card.

The person signing for the equipment should be the person who has paid for the equipment hire as they are liable for the equipment from the moment of delivery.

A. Equipment can only be delivered on working days (Monday-Friday), excluding bank holidays.

A. No, goods cannot be left in a ‘safe’ or ‘secure’ location or with a neighbour. Customers are advised that someone MUST be present during delivery to sign for the equipment.

A. No, Try The Kit will only deliver to the billing address and reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

A. Unfortunately we’ve had to postpone service to NI&ROI as were unable to ship equipment across the post-Brexit Irish Sea customs border without it having to clear customs and incurring import charges on both legs of the journey.

We will look to resume the service as soon as there is sufficient change in these restrictions and apologise for any disappointment this may cause.

A. Unfortunately we’ve had to postpone service to the Channel Islands as we're unable to ship equipment without it having to clear customs on both legs of the journey, incurring import and export charges and unpredictable delays. We will look to resume the service as soon as there is sufficient change in these circumstances and apologise for any disappointment this may cause.

A. At this time we can only deliver within Great Britian. We continuly review the services we provide and are looking for viable solutions to expand the offering to as many people as possible in future.